Welcome back to Wests World for 2019.
I hope all our members and their families had a very Merry Christmas and are enjoying a happy and prosperous start to the New Year.The Garden restaurant has celebrated its second year of operation and the positive impact, in terms of visitation and membership growth alone, has been extremely pleasing. Membership has increased by a further 2.6% on last year, which now represents in excess of 36,000 members and 540,000 visits for the year. This has certainly contributed to the great atmosphere throughout your Club.
In December we held three Focus Group sessions, with 60 members attending from a cross section of our membership base. These sessions, conducted by an independent facilitator, were held to obtain direct feedback in a confidential manner on the Club’s loyalty program, members’ expectations encompassing service, how we communicate, member comfort and product offering. I would like to take this opportunity to thank those members for their participation in these sessions.
As we move into the football season, The Garden will be hosting the popular Wests Tigers Post Match event following their first home game at Leichhardt Oval on Saturday, 16 March plus the fan favourite, “Pizza with the Players” night on Monday, 6 May. You will find further details within.
Our first members’ promotion starts off with a bang in March, with the $250,000 Cash Heist giveaway! Swipe your membership card daily to increase your chances and be in the Club for the draws every Thursday evening throughout the month – this is definitely one not to be missed!
With the NRL season now upon us, I would like to take this opportunity to wish both the Wests Magpies and Wests Tigers every success. I hope you enjoy reading the autumn edition of Wests World and I look forward to seeing you around the Club.